Terms of Service
Effective Date: May 22, 2026
Welcome to Pup Hut! Please read these Terms of Service ("Terms") carefully before using the Pup Hut website (the "Service") operated by Pup Hut ("us", "we", or "our"). By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use our services.
1. Eligibility and Account Responsibilities
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
Account Security: If you create an account with us, you are responsible for maintaining the confidentiality of your password and account details.
Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
2. Products, Pricing, and Modifications
We specialize in high-quality pet food and accessories.
Product Descriptions: We attempt to be as accurate as possible with our product descriptions and images. However, we cannot guarantee that your monitor's display of any color or texture will be perfectly accurate.
Dietary Disclaimer: While we stock premium pet food, it is your responsibility as a pet parent to ensure the ingredients are safe for your specific pet's dietary needs or allergies.
Price Changes: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.
3. Orders and Payment
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Payment Methods: We accept major credit cards, debit cards, and approved online payment processors. By submitting an order, you authorize us to charge the designated payment method.
Order Confirmation: An order confirmation email does not signify our acceptance of an order. We reserve the right to accept or decline your order for any reason, such as stock unavailability or suspected fraudulent activity.
4. Shipping and Delivery
Shipping times and costs are calculated at checkout and are subject to change based on carrier availability.
Risk of Loss: All items purchased from Pup Hut are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Delivery Estimates: Shipping dates are estimates and cannot be guaranteed.
5. Returns, Refunds, and Exchanges
We want you and your pup to be completely happy!
| Item Type | Return Window | Condition Required |
|---|---|---|
| Accessories (Leashes, Toys, etc.) | 30 Days from delivery | Unused, tags attached, original packaging |
| Pet Food / Treats | 30 Days from delivery | Unopened and sealed for safety reasons |
To initiate a return, please contact our sales team at sales@puphut.co.uk.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
6. Prohibited Uses
In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content:
For any unlawful purpose or to solicit others to perform unlawful acts.
To infringe upon or violate our intellectual property rights or the rights of others.
To transmit viruses, malware, or any other type of malicious code.
To scrape, crawl, or spider any part of the website.
7. Intellectual Property
The Service and its original content, features, functionality, and logos are and will remain the exclusive property of Pup Hut. Our trademarks and branding may not be used in connection with any product or service without our prior written consent.
8. Limitation of Liability
Pup Hut, our directors, employees, or affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, or replacement costs—arising from your use of any of our products or the service.
9. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Your State/Country/Region].
10. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.
Contact Information
Questions about the Terms of Service should be sent to us at:
Email: info@puphut.com
Mailing Address: 8 Lon Y Llyn, Pensarn, Conwy, LL22 7RS