Privacy Policy for Pup Hut

Effective Date: May 20, 2026

Last Updated: May 20, 2026

At Pup Hut ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit and make a purchase from our online shop, www.puphut.co.uk (the "Site"), which is hosted on the Squarespace platform.

Please read this policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Site, depending on how you interact with us.

A. Information You Voluntarily Provide to Us

When you browse our shop, create an account, or make a purchase, we may collect:

  • Identifiers: Your name, billing address, shipping address, email address, and phone number.

  • Commercial Information: Order details, purchase history, items added to your cart, and details relating to your pet (if provided during product customization or checkout).

  • Payment Details: Payment information (credit card numbers, billing zip code) is collected securely through our payment processors. Note: Pup Hut does not store your full payment card details; they are processed directly by our third-party payment gateways.

  • Customer Support Communications: Any information or correspondence you provide when contacting us via email, contact forms, or chat.

B. Information Automatically Collected (via Squarespace)

Because our website is hosted on Squarespace, certain information about your device and your visit is collected automatically to ensure the site powers correctly, securely, and efficiently. This includes:

  • Technical & Network Data: Your IP address, browser type, network location, device operating system, and unique device identifiers.

  • Site Analytics & Usage Data: Web pages you visited prior to coming to this website, pages you view while on our website, internal links clicked, scrolling behavior, searches, and timestamps.

2. How We Use Your Information

We use the personal information we collect for the following core business purposes:

  • Fulfillment of Orders: To process transactions, manage subscriptions, arrange shipping, handle returns/exchanges, and send order confirmations or shipping updates.

  • Customer Care: To respond to your inquiries, resolve technical issues, or handle product support.

  • Website Optimization: To analyze site performance, traffic trends, and consumer behavior, helping us improve the Pup Hut browsing and shopping experience.

  • Marketing Communications: If you sign up for our newsletter or opt-in during checkout, we may send you updates about new dog gear, promotions, or store news. You can opt out at any time.

  • Security and Fraud Prevention: To protect our business, our platform, and our customers against fraudulent transactions or unauthorized access.

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third-party service providers necessary to run the Pup Hut e-shop, including:

  • Squarespace: Our website platform provider. They host our site, store our e-commerce database, and provide underlying site analytics.

  • Payment Processors: We use secure payment gateways authorized via Squarespace (such as Stripe, PayPal, and/or Apple Pay) to process payments safely.

  • Shipping & Fulfillment Partners: We share your name, shipping address, and phone number with carriers (e.g., USPS, UPS, FedEx, DHL) to deliver your pup gear.

  • Email Marketing Providers: If you subscribe to our emails, your email address is shared with our secure marketing distribution platform (e.g., Squarespace Email Campaigns, Mailchimp).

  • Legal Compliance: We may disclose your information if required to do so by law, court order, or government regulation, or to protect the safety and rights of Pup Hut and its users.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to function properly, remember your shopping cart items, and analyze site traffic.

  • Functional and Required Cookies: Squarespace uses these to securely serve the website to you, remember your login details, and maintain your shopping cart as you browse.

  • Analytics and Performance Cookies: These cookies collect information on how visitors interact with the site, helping us see our top-performing products and pages.

You can control or disable cookies through your browser settings. However, disabling cookies may prevent you from using certain e-commerce features (like saving items to your cart).

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy—such as completing your order, maintaining tax and accounting records, or resolving disputes. When we no longer have a legitimate legal or business need to retain your data, we will safely delete or anonymize it.

6. Your Privacy Rights

Depending on your geographic location (such as the UK, European Union, Canada, or certain US states like California), you may have specific rights regarding your personal data under regional laws (such as GDPR or CCPA). These rights may include:

  • The Right to Access: You can request a copy of the personal information we hold about you.

  • The Right to Correction: You can request that we fix inaccurate or incomplete information.

  • The Right to Deletion: You can request that we erase your personal data, subject to certain legal exceptions (like an active order or legal tax records).

  • The Right to Opt-Out: You can opt out of any direct marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational adjustments, or legal obligations. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:

  • Business Name: Pup Hut

  • Contact Email: info@puphut.co.uk

  • Mailing Address: 8 Lon Y Llyn, Pensarn, Conwy, LL22 7RS